The agreement between you and Autismmitra, plus the additional rights and protections that apply where you live.
Every highlighted field below must be completed before this is relied upon, and the whole document must be reviewed by a qualified lawyer in each market you actually operate in. A contract that does not name a party, a governing law or a forum is largely unenforceable, however it is worded. See the section Before this can protect you at the end.
Autismmitra is not an emergency service, a crisis line, or a substitute for one. It cannot summon help, cannot guarantee a message will be read by a human, and must never be relied upon in an urgent or life-threatening situation.
These terms are a binding agreement between you and [COMPANY LEGAL NAME], a company registered in [COUNTRY OF INCORPORATION] under number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS] (“Autismmitra”, “we”, “us”).
By creating an account or using the service you accept these terms. If you do not accept them, do not use the service.
If you use Autismmitra on behalf of an organisation — a clinic, school or charity — you confirm you are authorised to bind that organisation, and “you” means that organisation.
Autismmitra is an informational and coaching platform for caregivers of neurodiverse children, and for neurodiverse adults. It provides general educational content, structured questionnaires, self-tracking tools, and conversational guidance generated by artificial intelligence.
It is not, and must not be treated as:
No doctor-patient, therapist-client, or other professional relationship is created by using Autismmitra. We do not practise medicine or provide clinical supervision in any jurisdiction.
Stated intended purpose. Autismmitra is intended solely to provide general information, organise a caregiver's own observations, and support communication with qualified professionals. It is not intended for the diagnosis, prevention, monitoring, prediction, prognosis, treatment or alleviation of disease, injury or disability.
Outputs — including questionnaire scores, sensory readings, plan suggestions and written summaries — are organised reflections of information you have entered. They are not measurements, clinical findings, or determinations of any condition.
You must not use Autismmitra as the basis for any clinical decision, and no professional should rely on its output in place of their own assessment.
Regulatory note. Medical device classification is determined by intended purpose and by how a product is presented, not by a disclaimer alone. Where local rules would classify software of this kind as a medical device, we do not make the product available for that use, and any such use is outside the scope of this agreement and entirely at the user's own risk.
Autismmitra presents caregiver-completed questionnaires drawn from or inspired by published screening instruments. These are screening aids only. They are self-administered, unsupervised, and not scored or interpreted by a clinician.
A result suggesting concern is not a finding that a condition exists. A result suggesting no concern is not assurance that one does not. Both false positives and false negatives are expected and common.
Only a qualified professional, using direct assessment and a full developmental history, can diagnose. Where a formal diagnostic instrument exists, it requires a trained examiner and cannot be self-administered or delivered through this app.
Instrument names and trademarks belong to their respective owners. Reference to them does not imply endorsement, affiliation, validation, or licensed use of the original instrument.
You are interacting with an automated system, not a person. “Mitra” is software. No human reviews your conversations before a reply is sent.
Responses are generated by large language models operated by third parties. Such systems are known to:
Automated content moderation and crisis screening are applied on a best-effort basis. They will not catch everything, and their failure to flag something is not a signal that it is safe.
Verify anything that matters with a qualified professional before acting on it.
Autismmitra does not provide emergency assistance and does not monitor accounts for risk. Messages may go unread by any human indefinitely.
If there is any risk to life, risk of serious harm, or a safeguarding concern, contact your local emergency services or a crisis line immediately. Crisis numbers shown in the app are provided for convenience only; we do not operate, endorse, or guarantee the availability of any third-party service.
Accounts may only be held by adults who have reached the age of majority where they live, and who have legal authority to make decisions for the child whose information they enter.
Children may not create accounts or use the service directly. Where an adult uses the service for their own benefit, they must be of the age of majority in their jurisdiction.
Where local law requires a minimum age or verified parental authority for processing a child's data, you confirm you meet it. We may suspend any account where authority to act for a child cannot be established.
Information about a child is entered by you, controlled by you, and remains your responsibility.
You confirm that you have the legal right to provide it, and — where another person shares parental responsibility — that you are entitled to do so. Disputes between people who share responsibility for a child are matters between them, and we cannot arbitrate them.
Sharing access through Family & Care Team is your decision. Anyone you invite will see the child's information at the level you grant. Remove access as soon as it is no longer appropriate.
Do not enter information about third parties — teachers, clinicians, relatives — beyond what is necessary, and never enter another person's identifying details without a lawful basis for doing so.
You must not:
We may suspend or terminate any account that breaches these terms, immediately and without refund where the breach is serious.
Keep your credentials confidential. You are responsible for activity under your account. Tell us promptly if you believe it has been compromised.
No online service can be guaranteed secure. We take reasonable technical and organisational measures, but we cannot warrant that the service or your data will be free from unauthorised access.
Delivering the service requires third-party providers, including for authentication, hosting, and the generation of AI responses. Your content may be processed by them, and may be processed outside the country where you live.
Details of what is processed and by whom are set out in our Privacy Policy, which forms part of this agreement.
Links or references to external organisations, therapies or resources are for information only and are not recommendations or endorsements.
The platform, its content, design and software remain ours or our licensors'. You receive a limited, personal, non-transferable, revocable licence to use it for its intended purpose.
Your content stays yours. You grant us only the licence needed to operate the service for you — to store, process, display it back to you, and generate the outputs you have asked for.
You may export and keep your own records, including printable reports, at any time.
The service is provided on an “as available” basis. We may change, suspend or discontinue any part of it, and we do not guarantee uninterrupted access, preservation of any particular feature, or that stored content will always remain retrievable.
Keep your own copy of anything you would be troubled to lose.
You understand that decisions about a child's health, education and care carry real consequences, and that you remain solely responsible for those decisions. You accept the risks of using an automated, non-clinical, non-supervised service, including the risk that its output is wrong.
To the fullest extent the law allows, the service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory — including fitness for a particular purpose, accuracy, reliability, or non-infringement.
We do not warrant that any information, score, plan, insight or suggestion is accurate, complete, current, or suitable for your child.
Some jurisdictions do not allow the exclusion of implied warranties or statutory guarantees. Where that is so, these exclusions do not apply to you, and nothing here limits rights you have under mandatory local law. See the annex for your region.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, punitive or exemplary loss; nor for loss of profit, goodwill, opportunity, or data; nor for any decision taken, or not taken, in reliance on the service.
Where liability cannot be excluded, our total aggregate liability arising out of or in connection with the service is limited to the greater of the amount you paid us in the twelve months before the claim, or [CAP AMOUNT AND CURRENCY].
Nothing in this agreement excludes or limits liability that cannot lawfully be excluded or limited. That includes, depending on where you live, liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, and any liability under mandatory consumer-protection or data-protection law.
You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your unlawful use of the service, or content you enter that you had no right to provide.
This does not apply where you are a consumer and local law prohibits it, and it never extends to matters caused by our own breach or negligence.
Please contact us first at [SUPPORT EMAIL]. We aim to acknowledge within [N] working days and resolve within [N] days.
If we cannot resolve it, you may pursue the remedies available to you where you live, including any regulator or alternative dispute-resolution scheme named in your regional annex. Nothing here requires you to give up a right to complain to a supervisory authority.
We may update these terms. Where a change materially affects your rights we will give notice in the app and ask you to accept the new version before continuing. The version you accepted, and when, is recorded.
Continued use after a non-material change means you accept it.
This agreement is governed by the laws of [GOVERNING JURISDICTION], and the courts of [FORUM CITY / COURTS] have jurisdiction.
If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live, nor of the right to bring proceedings there where local law gives you that right.
If any provision is found unenforceable, the rest continues in force and that provision is narrowed to the minimum extent necessary. Our failure to enforce a term is not a waiver of it. You may not assign this agreement; we may assign it as part of a corporate transaction on notice to you.
These terms and the Privacy Policy are the entire agreement between us about the service.
The annex for where you live applies in addition to Part 1, and prevails over Part 1 wherever the two conflict.
Applicable law. EU GDPR (2016/679); UK GDPR and Data Protection Act 2018; Swiss revised Federal Act on Data Protection; ePrivacy rules; EU consumer-protection directives; the EU AI Act; and, where relevant, the EU Medical Device Regulation 2017/745 or UK Medical Devices Regulations.
You may request access, rectification, erasure, restriction, portability, and object to processing. Where processing rests on consent you may withdraw it at any time without affecting prior lawful processing. You have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects — Autismmitra does not make such decisions, and its outputs are advisory only.
Information about a child's health and development is special category data under Article 9. We rely on your explicit consent to process it. You may withdraw that consent, which will end the service for that child. Under UK rules, services likely to be accessed by children must meet the Age Appropriate Design Code; Autismmitra is intended for adult caregivers only.
AI processing takes place in the United States. Such transfers require an approved safeguard — Standard Contractual Clauses together with a transfer risk assessment, or an adequacy decision. [CONFIRM SCCs ARE IN PLACE WITH EACH PROCESSOR AND ATTACH THE TRANSFER RISK ASSESSMENT]
You are told, in the interface and here, that you are interacting with an AI system. Outputs are machine-generated and may be wrong.
You may complain to your national supervisory authority — in the UK, the Information Commissioner's Office; in Ireland, the Data Protection Commission; in Switzerland, the FDPIC — or to the authority where you live, work, or where the issue arose.
Nothing in Part 1 removes your statutory rights. Terms causing a significant imbalance to your detriment are not binding. Liability for death or personal injury caused by negligence is never excluded.
Applicable law. Digital Personal Data Protection Act 2023; Information Technology Act 2000 and the SPDI Rules 2011; Consumer Protection Act 2019 and its E-Commerce Rules; Drugs and Cosmetics Act and CDSCO rules where medical-device classification arises.
The DPDP Act treats anyone under 18 as a child. Processing a child's personal data requires verifiable consent of a parent or lawful guardian. Tracking, behavioural monitoring and targeted advertising directed at children are prohibited. By entering a child's information you confirm you are their parent or lawful guardian and give that consent. [IMPLEMENT VERIFIABLE PARENTAL CONSENT — SELF-DECLARATION ALONE MAY NOT SUFFICE]
You may seek access to a summary of your data, correction, completion, erasure, and nomination of another person to exercise your rights. You may withdraw consent at any time, as easily as it was given.
The E-Commerce Rules and the DPDP Act require a named grievance officer, reachable, who responds within statutory timeframes. [APPOINT AND PUBLISH A GRIEVANCE OFFICER: NAME, EMAIL, PHONE, ADDRESS] Unresolved matters may be taken to the Data Protection Board of India.
Applicable law. Children's Online Privacy Protection Act (COPPA); FTC Act §5 on unfair or deceptive practices; state privacy statutes including the CCPA/CPRA in California and comparable laws in Virginia, Colorado, Connecticut, Utah and others; state consumer-protection law; FDA rules where a product meets the definition of a medical device.
Autismmitra is for adults. Children do not hold accounts. Where information about a child under 13 is provided by a parent, COPPA obligations arise regarding notice, parental consent, and deletion on request. [CONFIRM COPPA POSTURE WITH COUNSEL — A PARENT ENTERING A CHILD'S DATA MAY STILL ENGAGE COPPA]
We are not a HIPAA covered entity or business associate, and information you enter is generally not protected by HIPAA. Several states regulate consumer health data separately — notably Washington's My Health My Data Act, which carries a private right of action.
You may request to know, delete, and correct personal information, and to opt out of sale or sharing. We do not sell personal information and do not share it for cross-context behavioural advertising. You will not be discriminated against for exercising these rights.
No statement in the service has been evaluated by the FDA. Nothing offered is intended to diagnose, treat, cure or prevent any disease.
Applicable law. PIPEDA; Quebec's Law 25; provincial health-privacy statutes; provincial consumer-protection law.
You may access and correct your personal information, and withdraw consent subject to legal and contractual limits. Quebec residents additionally have rights to data portability and to be informed about automated decision-making, and may object to processing.
Personal information is processed outside Canada, including in the United States, and may be accessible to authorities there under local law. Complaints may be made to the Office of the Privacy Commissioner of Canada, or to the Commission d'accès à l'information du Québec.
Consumer-protection law in several provinces limits exclusions of liability and warranty; those limits prevail over Part 1.
Applicable law. Brazil's LGPD; Argentina's Personal Data Protection Act; Chile's data-protection framework; Colombia's Law 1581 of 2012; Mexico's LFPDPPP; and national consumer-protection codes, which are typically strongly pro-consumer.
Health data is sensitive data in each of these regimes and generally requires specific, informed, express consent, given separately from general terms. Children's data attracts additional protection and, in Brazil, must be handled in the child's best interests.
You have rights of confirmation, access, correction, anonymisation, portability, deletion and information about with whom data has been shared. Brazil requires a named data-protection officer whose identity is published. [APPOINT AND PUBLISH A DPO FOR BRAZIL]
Consumer codes in this region frequently void broad limitations of liability and mandatory foreign-forum clauses in consumer contracts; where so, those provisions of Part 1 do not apply.
Applicable law. South Africa's POPIA; Nigeria's Data Protection Act 2023; Kenya's Data Protection Act 2019; Egypt's Personal Data Protection Law; Morocco's Law 09-08; the African Union Malabo Convention; and national consumer-protection statutes.
Health information is special personal information under POPIA and comparable regimes, and processing a child's data generally requires the consent of a competent person — typically a parent or guardian.
POPIA requires a registered Information Officer; Nigeria and Kenya require registration or notification of data controllers in defined circumstances. [REGISTER AN INFORMATION OFFICER (ZA) AND CHECK CONTROLLER REGISTRATION IN NG AND KE]
Cross-border transfer generally requires adequacy, consent, or contractual safeguards. Complaints may be made to the Information Regulator (South Africa), the Nigeria Data Protection Commission, or the Office of the Data Protection Commissioner (Kenya).
Applicable law. Australia's Privacy Act 1988 and the Australian Privacy Principles; the Australian Consumer Law; the Therapeutic Goods Act 1989 where software meets the definition of a medical device; New Zealand's Privacy Act 2020, Fair Trading Act and Consumer Guarantees Act.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to cancel and obtain a refund, and to compensation for reasonably foreseeable loss. Nothing in Part 1 limits these rights.
Australia regulates certain software as a medical device. Software intended to screen for, or support decisions about, a condition may require inclusion in the Australian Register of Therapeutic Goods. [OBTAIN A TGA CLASSIFICATION OPINION BEFORE MARKETING IN AUSTRALIA]
New Zealand's Privacy Act includes mandatory notification of privacy breaches causing serious harm, and rules on offshore disclosure. Complaints go to the OAIC (Australia) or the Office of the Privacy Commissioner (New Zealand).
Applicable law. Japan's Act on the Protection of Personal Information (APPI); the UAE's Federal Decree-Law 45/2021 and the separate DIFC and ADGM regimes; Saudi Arabia's Personal Data Protection Law; Singapore's PDPA; and comparable national frameworks elsewhere in the region.
Health information is generally treated as requiring heightened care — in Japan as “special care-required personal information”, requiring prior consent to acquire, and consent for provision to a third party including transfers abroad, with the destination country identified.
Saudi Arabia and the UAE impose conditions on transfers outside the country and, in some cases, registration or appointment of a representative. [CHECK LOCAL REPRESENTATIVE / REGISTRATION REQUIREMENTS FOR SA AND UAE BEFORE LAUNCH]
Complaints may be made to the Personal Information Protection Commission (Japan), the UAE Data Office, SDAIA (Saudi Arabia), or the PDPC (Singapore).
Where you are in a country with no annex above, Part 1 applies together with any mandatory local law that cannot be contracted out of.
Antarctica. Antarctica has no permanent civilian population and no national jurisdiction over consumer services; it is governed by the Antarctic Treaty System. Personnel at research stations remain subject to the law of their sending state, and that state's annex applies to them. We state this plainly rather than invent terms for a place where none can operate — a claim to be “compliant in Antarctica” would be meaningless.
We do not offer the service where doing so would be unlawful, or where we cannot meet local requirements. We may restrict availability by territory at any time.
This document is drafting, not legal advice, and it is not yet operative. The following must be done first — a well-written agreement that nobody accepted, from a company nobody can name, protects no one.
See also the Privacy Policy, which forms part of this agreement.